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The Art of Customer Service: Balancing Technology and Human Touch

Artificial Intelligence (AI) is transforming the way businesses operate, and customer support is no exception. AI-powered chatbots can...

Web Development Trends 2023

Progressive Web Apps (PWAs) No-code Development User Experience (UX) Artificial Intelligence (AI) Virtual and Augmented Reality (VR/AR)...

Small Tech Business Customer Service Strategies (for Happy Clients)

No matter the quality of your product, customer service should not be overlooked. Poor customer service can lead to significant customer...

The Product Development Life Cycle: From Idea To Market

The product development life cycle is a comprehensive process that begins with an idea and ends with a product in the market. It can be...

How much does an IT employee cost your company?

Companies have employees, that’s a fact. But how much do those employees actually cost the company? And is there a way to reduce those...

Prototype vs. MVP - What is better to choose for idea validation?

Prototypes and Minimum Viable Products, later as MVPs, are a critical part of product development. Of course, you can dive right in,...

Is there room for IT outsourcing?

In our analysis of the IT outsourcing industry we take a look at its past, present and future. We will cover how it started, the benefits...

Why is Important to Write a Software Development Brief?

Selecting a good software development company is a task that demands time and preparation. Not only to research and start contacting...

Mobile Apps - Does my business require one? (Step 2 - Definition)

Now that you have evaluated and determined the need for a mobile app for your business, it’s time to define what kind of app you want to...

Mobile Apps - Does my business require one? (Step 1 - Planning)

While mobile apps are a powerful marketing tool for businesses, they are not a suitable solution for every business. Learn how to prepare...

Avoid This Type of Client for The Sake of Your IT Business

We know that as IT business owners, our prerogative is to seek and get more clients. Demonstrate our talent and grow our business. Yes!...